Accessibility

We want Thorne to be usable by customers who rely on assistive technologies, navigate by keyboard, prefer reduced motion, or experience differences in vision, hearing, cognition, or motor control.

We treat accessibility as part of core quality — like performance and stability — and review it as new features ship.

We aim to follow widely adopted accessibility guidance, including best practices aligned with WCAG. Our practical approach includes:

• Semantic structure — headings, landmarks, and meaningful HTML so screen readers can navigate efficiently.
• Keyboard navigation — interactive elements reachable, usable, and exitable without a mouse.
• Focus visibility — clear focus styles so you always know where you are on the page.
• Text clarity — readable font sizes, spacing, and colour contrast.
• Accessible forms — labels, hints, and error messages readable by assistive technology.
• Responsive layout — content that adapts cleanly across devices and zoom levels.

Thorne is designed to work with modern browsers and common assistive technologies. Experience can differ across device, browser, and screen reader combinations. If you encounter an issue, the more detail you can provide the better:

• Device type (mobile / desktop) and operating system
• Browser name and version
• Assistive technology name and version, if applicable
• The page URL and what you were trying to do

Thorne's AI-driven features — search, discovery, assistant-style help — are built with accessibility as a requirement. We aim to ensure AI-driven components:

• Expose clear labels and roles for screen readers
• Can be opened, used, and closed with keyboard-only navigation
• Do not trap focus
• Do not rely on colour alone to communicate state
• Respect reduced-motion preferences

If you have difficulty using any part of Thorne, please contact us. We'll help you complete what you're trying to do, and log the issue so we can address it for everyone.

If you need information in an alternative format or need help completing an order due to accessibility barriers, contact support and we'll work with you to find a solution.