Payment Options

Accepted payment methods are shown at checkout and may vary by region, product type, and fulfilment logistics. If a payment option isn't available for your order, it typically means that method isn't supported for that specific purchase or destination.

Payment information is transmitted securely. Thorne does not store full card numbers.

When you place an order, your payment provider may place an authorisation hold to confirm funds are available. This is not always the final charge.

• Authorisation — a temporary hold that may appear as "pending." Not yet captured.
• Capture (final charge) — the completed charge once the order is confirmed and processed.

Some banks show authorisations immediately and release them later if the order is changed or cancelled.

If an order ships in multiple packages, you may see multiple charges or partial captures depending on how the payment provider processes transactions. Your order confirmation reflects the complete order total even if payment posts in separate parts.

Promo codes, discounts, and store credits are applied at checkout before you place your order. Discounts may have eligibility rules — minimum cart value, item restrictions, or limited-time windows.

If a discount doesn't apply, check the eligibility terms and item restrictions, or contact support with the code you used.

Sales tax or similar taxes may be calculated at checkout based on your shipping address and applicable regulations. Tax amounts can vary by location and product type.

Refunds are generally issued back to your original payment method. Timing depends on your bank or payment provider — some post quickly, others can take several business days.

For return-related guidance, see Returns & Refunds.

If you believe a charge is incorrect, contact Thorne support first — we can typically resolve it faster than a bank dispute. Chargebacks can take longer and may pause order-related actions while your bank investigates.

If you do file a dispute, keep your order confirmation, tracking numbers, and any support messages for reference.

If you see an unexpected charge, first check whether it's a pending authorisation or a final capture, and whether your order shipped in split packages. If it still looks incorrect, contact support with:

• Your order number (if available)
• The amount and date of the charge
• The last 4 digits of the payment method — never send full card numbers