Shipping & Delivery
How shipping works on Thorne — from order processing to delivery, tracking, and what to do when something doesn't go as expected.
Order processing
After you place an order, it enters processing: payment verification, order confirmation, and preparation for shipment. Processing time varies by item. If your order contains multiple items, they may ship separately, each with their own tracking number.
Shipping options and costs
Available shipping options and costs are shown at checkout and vary by item, destination, weight, and carrier availability. Promotional shipping offers, where applicable, are clearly shown before you place the order.
Delivery estimates
Delivery estimates are predictions based on item availability, handling time, destination distance, and carrier performance. They can be affected by weather, peak volume, or carrier delays — they are estimates, not guarantees.
How estimates are generated
Thorne uses automated systems to predict delivery windows based on carrier transit history, destination distance, and fulfillment timing. Use the delivery window as a planning guide rather than expecting a specific time of day.
Tracking your package
Once your order ships, you'll receive tracking details. Tracking may take time to update after the label is created — this is normal during initial carrier intake.
Label created
The shipment label exists but may not be scanned yet — this is normal during carrier intake.
In transit
Moving through the carrier network toward your address.
Out for delivery
On a local vehicle for delivery today.
Delivered
Marked as delivered by the carrier.
Common delivery issues
Delivery is late
Check tracking for the latest scan. If the window has passed with no update, contact support — we can confirm status and next steps.
Marked delivered, not received
Carriers sometimes scan slightly early or deliver to a nearby location (front desk, mailroom). Check the surrounding area and anyone in your household first.
Wrong or incomplete address
Contact support as soon as possible after checkout. Changes may not be possible once a shipment is in transit, but we'll do what we can.
Package arrived damaged
Keep the packaging and contact support with photos. Photos help considerably in resolving damage claims quickly.
International shipping
Where available, international shipping is shown at checkout. International deliveries may involve customs processing and additional transit time. Duties or taxes are typically governed by the destination country and may not be included unless explicitly stated.
Address tips
- Use a complete address including unit numbers and building access codes.
- Double-check street name and city spelling.
- Add delivery instructions for buildings with access requirements.
- If package security is a concern in your area, use a secure delivery location when available.