Privacy Notice

We collect information to provide and improve the Services, process orders, prevent fraud, and improve your shopping experience.

Information you provide: account details (name, email, password), shipping and billing information, order details, support communications, and any reviews, ratings, or questions you submit.

Information collected automatically: device and browser information, IP address and approximate location, pages viewed, searches run, clicks and interactions, cookies and similar technologies where enabled.

Information from service providers: payment processing confirmation (not full card numbers), shipping and delivery status from carriers, fraud prevention signals and risk checks.

We use information to operate the Services and make shopping faster, safer, and clearer:

• Processing orders, payments, shipping, returns, and refunds
• Providing customer support and resolving disputes
• Detecting and preventing fraud and abuse
• Improving site performance, reliability, and feature quality
• Personalising shopping results where enabled

Thorne uses AI-assisted systems to improve search relevance, product matching, product summaries, and assistance. These systems use signals such as your search query, category browsing, and product attributes to improve relevance.

We use AI to make the experience more useful — not to invade your privacy. AI outputs can be imperfect. Always verify important details (sizing, compatibility, safety warnings) before purchasing.

We do not sell your personal information. We may share information with:

• Service providers — vendors that help run the Services (payment, shipping, support tooling, analytics, security). They may only use information to perform services for us.
• Legal and safety — when required by law, or to protect the rights, safety, and security of customers, the public, and Thorne.
• Business operations — in the event of a merger, acquisition, or asset sale, subject to appropriate protections.

We use cookies to enable core site functions, remember preferences, measure performance, and where enabled, personalise content. Most browsers let you control cookies. Blocking them may affect some features.

For ad-related choices, see Your Ads Privacy Choices. For cookie details, see Cookie Policy.

We keep information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records may be retained for accounting and compliance purposes.

Depending on your location, you may have rights to access, correct, or delete your personal information. You can also manage marketing communications and ad personalisation.

To request access, deletion, or correction of certain personal information, see Consumer Data Requests.

We use reasonable administrative, technical, and physical safeguards to protect information. Use a strong password, don't reuse passwords across services, and notify us if you suspect unauthorised access to your account.

Thorne is not intended for use by children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we'll take appropriate steps.

We may update this Privacy Notice from time to time. Changes take effect when posted. Continued use of the Services after changes are posted means you accept the updated notice.

Questions about privacy? Contact us. See also Your Ads Privacy Choices, Consumer Data Requests, and Conditions of Use.