Contact Thorne
Our support team handles questions about orders, returns, billing, product concerns, and account access. Use the topics below to find self-service answers, or describe your issue and we'll help you from there.
Have your order number ready to speed things up.
What do you need help with?
Have this ready
Gathering these before you contact us will help us resolve your issue faster.
- Your order number or the email used at checkout
- The product name or a link to the item
- A short description of the issue
- Photos if the item arrived damaged or incorrect
- Your preferred resolution, if you have one in mind
What to expect
General enquiries
We aim to respond on business days. Include your order number to speed up review.
Disputes & billing
Reviewed within 1–3 business days.
Product safety concerns
Treated as high priority. Include the product name and a description of the issue.
Escalations
If you're unhappy with a response, ask for escalation in your follow-up message.
Related help topics
Not sure which option fits your issue? Just reach out — we'll make sure you get to the right place.