Site access

For the best experience, use a current version of:

• Chrome (desktop and Android)
• Safari (iPhone, iPad, and Mac)
• Edge (Windows)
• Firefox (desktop)

If pages don't load, images don't display, or the cart behaves unexpectedly — try refreshing, then hard-refreshing (Cmd+Shift+R on Mac, Ctrl+F5 on Windows), then clearing site data for Thorne, then restarting the browser.

THORNE can be accessed from a current browser on a phone, tablet, or computer:

• Keep your OS updated to the latest stable release.
• Low Data Mode or battery saver may slow image loading — disable temporarily if you're having trouble.
• If a link does not open correctly, try opening it directly in your browser.

If the site feels slow or does not behave as expected, check whether you have:

• Many tabs open causing memory pressure
• Heavy ad blockers interfering with scripts
• Strict privacy extensions blocking local storage

Try an Incognito window with extensions disabled to isolate whether an extension is the cause.

For the storefront to work as intended:

• JavaScript is enabled (required for the storefront).
• Cookies and local storage are allowed (for cart, preferences, and session continuity).
• Your network doesn't have overly strict firewalls blocking outbound API calls.

Browser privacy settings can affect saved preferences and session continuity.

1. Refresh the page and try again.
2. Hard refresh — Cmd+Shift+R (Mac) or Ctrl+F5 (Windows).
3. Clear site data for Thorne (cookies + cache), then reload.
4. Disable extensions temporarily (ad blockers, privacy tools).
5. Try another browser to isolate device vs. browser issues.
6. If checkout fails, verify your network connection and try again on desktop.

If you're still stuck, contact support and include: your device model, browser name and version, the page URL, and what you clicked right before the issue appeared.