Contact THORNE
Find guidance for an order, payment, product concern, account access, or site accessibility. Include the relevant order details when you contact THORNE.
Have your order number ready.
What do you need help with?
Have this ready
Gathering these before you contact THORNE provides useful context for your enquiry.
- Your order number or the email used at checkout
- The product name or a link to the item
- A short description of the issue
- Photos if the item arrived damaged or incorrect
- Your preferred resolution, if you have one in mind
What to expect
General enquiries
Include your order number and a concise description so the enquiry can be reviewed.
Payment questions
Include the order number and do not send complete payment-card information.
Product safety concerns
Include the garment name, a description of the concern, and photos where relevant.
Order concerns
Retain order details and any relevant packaging or photos while the issue is reviewed.
Related help topics
Not sure which topic applies? Start with the closest matching help page and include the relevant details in your enquiry.