Product Safety

Product safety information can include garment care instructions, material information, warnings, or notices about a potential risk. Always follow the information supplied with the item and use your judgement if a product appears unsafe.

If an item may present an immediate risk, take appropriate safety steps first and avoid continued use until you have further guidance.

If you believe a product you bought on Thorne is unsafe:

1. Stop using the product if continued use could cause harm.
2. Document the issue with a brief description and photos if possible.
3. Contact THORNE with your order number, the product name, and what happened.
4. Retain the item and relevant details until you receive further guidance, unless keeping it would be unsafe.

If there is an immediate danger, take appropriate safety steps first. THORNE can review the order details and provide any available next steps.

If you have a safety concern, contact THORNE with your order number, the product name, and a description of the issue. Photos can help identify the item and concern.