Privacy
Consumer Data Requests
This page explains how to request access to, correction of, or deletion of certain personal information associated with your Thorne account, where applicable. Requests are handled by our support team — this is an intake guide, not an automated tool.
What you can request
A consumer data request lets you understand, manage, or change personal information associated with you. Depending on where you live, you may be able to:
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how data is used or shared
Some information may be required to operate the service — for example, for account security and order fulfilment. In those cases, immediate deletion may not be possible, and we will explain what applies.
Information that may be included
Information associated with your account can include:
- Account information (name, email, password hash, preferences)
- Shipping and billing addresses
- Order history and transaction records
- Support messages or help requests you submitted
- Device and usage signals used for security and site performance
Some records — like transaction and invoice records — may need to be retained for legal, accounting, fraud prevention, or dispute resolution purposes.
How to submit a request
Contact Thorne support through Contact Thorne and include:
- Your account email (the one used to sign in)
- The type of request: access, correction, or deletion
- What you want changed (for correction or deletion requests)
- Any relevant context such as an order number
Access request: You are asking for a copy or summary of personal information associated with your account.
Correction request: You are asking us to fix inaccurate information such as an address or name.
Deletion request: You are asking us to delete certain personal information where allowed. Some information may need to be retained for legal or security reasons.
Identity verification
To protect your account, we may need to verify your identity before completing certain requests. Verification helps prevent unauthorised access or deletion.
We use reasonable verification methods, which may include confirming access to the account email or confirming order details. If we cannot verify identity, we may be unable to fulfil the request.
What happens after you submit
After your request is received, we will review it and respond with next steps. Some requests can be completed quickly; others require additional review. If we need more details from you, we will ask.
When a request is completed, we will confirm what was done. If a request cannot be completed in full, we will explain why — for example, if records must be retained for legal compliance or fraud prevention.
Limits and exceptions
Consumer data rights can depend on your location, and there may be exceptions. Reasons a request may be limited include:
- Security and fraud prevention
- Legal or accounting record retention
- Dispute resolution and chargeback handling
- Technical constraints related to backups and system integrity
If an exception applies, we will explain it in plain terms and describe what we can do instead.